We want you to be happy with the products that you purchase on our website.
Full terms and conditions below:
Your consumer rights: The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will advise you on the next steps.
Terms and Conditions
General Disclaimer StellaJane Interiors , its representatives and associated agents are not liable to you for any loss of connection with the use of this site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
1. Placing Orders Orders can be placed 24 hours a day via our website www.stellajaneinteriors.com.au, or by emailing email@example.com.
2. Payment Full payment must be received prior to dispatch. Orders can be paid by Direct Deposit or Credit Card, Visa and Mastercard only.
3. Delivery Goods will only be dispatched on receipt of full payment. Please allow 24 hours from receipt of payment for your order to pass quality assurance and be dispatched. Product shipping is based on availability; for stock goods please allow shipping to take between one to five days from date of payment based on delivery location. Bulk orders are delivered by a furniture removalist and may be subject to longer lead times. All orders are shipped from our Melbourne, Victoria warehouse with freight added to all wholesale orders. Freight is an additional charge to be incurred by the purchaser unless otherwise stated, freight is applicable on all orders and StellaJane Interiors will determine the appropriate and cost effective shipping mode and carrier.
3A. Retail Shopping – Goods ordered via StellaJane Interiors Online Retail Shopping (Not our wholesale division) will be subject to shipping cost calculated at stellajaneinteriors check out. We reserve the right to cancel an order that does not meet our shipping terms. While StellaJane Interiors will make every effort to deliver an order on time, we cannot be held responsible if an order is delayed for any reason beyond our control.
4. Damages & Shortages StellaJane Interiors inspects and carefully packs your order before shipping with every effort made to ensure they arrive in the best possible condition. All shipments should be inspected immediately on arrival. ALL CLAIMS FOR DAMAGE AND OR SHORTAGES MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE .Digital photographs of damaged goods and the boxes will be required for replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled.
5. Returns/Refunds/Exchanges We do not issue refunds or exchanges or credits on sale or reduced cost items. Only faulty or damaged goods may be returned and are subject to authorisation at StellaJane Interiors’s discretion. StellaJane Interiors products can be handmade or handfinished and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and items cannot be returned for this reason.
6. Website Images Whilst every effort has been made to represent our products as accurately as possible on our website, digital representation of our products may vary between personal devises (including but not limited to Ipad, Iphone and other tablets, laptops or desktops). StellaJane Interiors cannot be held responsible for these variations to colour and finish.
7. Cancellations Cancellations and amendments can only be accepted before payment is received. We do not issue refunds. Wholesale Order cancellations that are made after receipt of payment will incur a 20% handling fee of entire order value. Cancellations are not accepted for already dispatched orders or on made to order goods that are under manufacturer.
8. Pricing Prices are subject to change without notification. StellaJane Interiors may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on www.stellajaneinteriors.com.au, StellaJane Interiors reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. All prices quoted on www.stellajaneinteriors.com.au are in Australian dollars.
9. Backorders Every effort is made to ship orders quickly and as complete as possible, but on occasion items will be backordered based on availability. A 50% deposit is required to secure backordered stock on incoming shipments. Backorders without a deposit are not guaranteed. Ordered items that are in stock require full payment at the time of ordering.
11. Limited Warranty As StellaJane Interiors products are sourced globally and often produced and finished by hand regrettably we are unable to warranty products beyond being delivered in good order.
12. Disclaimer Many StellaJane Interiors products are handcrafted from around the world. Small irregularities in shapes, colour, surfaces and finishes are hallmarks and are integral to the design. Any order placed by you in the manner described on this site is an offer by you to purchase a particular product for the price specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered, prior to the goods being dispatched to you.
13. Title Payment and Risk Title to the goods purchased on this site does not pass from StellaJane Interiors to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery.
14. Site Contents, Ownership and Use Restrictions This site is protected by copyright under the laws of Australia and, through international treaties, other countries. Unless otherwise indicated, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support, this site, including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved, by StellaJane Interiors. You are not authorised, without the prior, written permission of StellaJane Interiors to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from, our website. All trademarks, brands and names appearing on this site are the property of their respective owners. Nothing contained on this site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the site without the express written permission of StellaJane Interiors. Product information and illustrations are published with the permission of the relevant manufacturers, suppliers and/or owners of that product. Images are representative only and copyright to the manufacturers and/or owners either of the photograph or the product. Whilst the product information has been carefully checked, its accuracy cannot be guaranteed.
17. Termination Your ability to purchase goods from this site may be terminated by StellaJane Interiors at any time without notice. All restrictions, granted by you and limitations of StellaJane Interiors liability will survive termination. The Terms and Conditions are effective until terminated by StellaJane Interiors and StellaJane Interiors may terminate this agreement and your access to the site at any time without notice.
18. Governing Law StellaJane Interiors controls and operates this site from Victoria Australia. If you choose to access this site from a location other than Victoria you are responsible for compliance with applicable local laws. Contacting StellaJane Interiors If you have any questions regarding these terms and conditions, the practices of StellaJane Interiors or any issues relating to this website please contact us at firstname.lastname@example.org